Agarwal Packers and Movers Customer Review

Nightmare

This has been a harrowing experience from the second we booked it. We had to leave on the 9th of march 2021 and so booked their services for the 8th. But on the due date no one showed up at the stipulated time(10am) worse still was the fact that they didn't receive calls. They finally received the call at around 12pm and then were like "we are almost there" when in reality the truck was at gurgaon and would still take an hour to reach Delhi. After some time two guys showed up at my doorstep however they didn't have packaging material and so we still had to wait for more time to finally get the material and do the packaging. It was only by nightfall they could complete the packaging and so the lorry was not allowed to leave city permits then. Thankfully I could still board my flight early morning the next day. The customer support in charge called radhe shyam was incredibly lax about the entire delay. He simply didn't care and did nothing to assure us about the packing. The horror story is only half done as these people never mailed the invoice even after 5 days after packing the stuff which I had to submit at work and when we try to call them regarding the tracking of our goods(which still haven't reached its 13th of March today) they don't lift the call or even if they lift they would be like "we don't know where the goods are" they again simply don't care. This is the worst packers and movers I've ever employed in the last 20 years. Zero courtesy and zero care and I'll never use it ever despite being a loyal customer all this while.